We offer free standard delivery on all items delivered to Mainland UK ( Excluding bespoke/printed items). The majority of our deliveries are carried out via EVri and are on a 2 - 5 working day service. If you need the item quicker we can offer a fast tracked service.
For Next Day we use EVri or Other Couriers and this is £8.40. We also offer an expedited service which is a 2 working days, this is £4.80. For overseas deliveries we use Royal Mail Small Parcel International Signed For or alternative couriers. Prices are location dependent and a quote can be seen by adding the item to your cart and selecting your destination.
For Next Day Service, items must be be ordered before 11am. Next Day Service is next WORKING DAY. Orders for Next Day placed on a Friday, before 11am will be delivered on Monday, Saturday or Sunday delivery may be attempted but this is not guaranteed. Orders placed over a Bank Holiday / Weekend will not be dispatched until the next working day.
Next Day to a Business address with be delivered during business hours. Next Day to a Home address can be anytime day or evening.
Items ordered after 11am will be classed as the following working day delivery. Therefore orders received after 11am on a Monday will be sent on a Tuesday and received on a Wednesday.
Next Day service is only guaranteed for UK Mainland address, NOT Highlands, Islands and remote areas. If you select Next Day service to these areas it can be 2 to 3 days. The standard service to these areas can take much longer. Please Phone for Next Day to Highlands & Islands.
Other UK services available are Next Day Pre 9, 10, Pre 12. Saturday Delivery & Same Day
Express International services are available such as Express Next Day, Express Saver 3 Days. POA
*IMPORTANT NOTICE* Parcel and contents must be checked within 48 hours of receipt and any damages must be reported within this timeframe. Please note that if your parcel is not delivered within the expected time frame then please contact us on 01204 238 300 so that we can track the parcel for you - once 28 days have lapsed from your expected delivery date we are unable to claim for lost items with the courier and as such may not be able to track an undelivered item. This can then affect any claim for a refund or additional items being sent out.
If you are not home when delivery is attempted then the courier should attempt delivery on 2 more occasions. If the item is still not delivered then it will be returned to us. If you have received a card from the delivery but fail to collect your parcel prior to it being returned to us then please contact the office to discuss our Return to Sender Policy. We would not refund postage charges for items Returned to Sender.
In the event that there is a delivery issue please call Umbrellaworld on 01204 238 300 or email admin@umbrellaworld.co.uk and we would be happy to help.
