Obviously we hope that you love the item you buy from us but we understand that sometimes it just isn’t right, in this case please do give us a call and speak to one of the team on 01204 238 300 or email admin@umbrellaworld.co.uk
14 Days Cooling off Period;
If the umbrella is unused and not faulty & you would like a refund you have 14 days from receipt of the product to contact us to advise that you are returning the item to us. The item must be returned to us within 14 days of this notice, in an unused, saleable condition with all labels intact. Please also enclose your order details. We will refund the product cost to you but cost of return P&P to us is non refundable. Express or Next Day delivery costs are non- refundable. Refunds will be processed within 14 days of receipt of the item / receipt of proof of return.
Please note that the item remains your responsibility until it arrives at our premises so we advise a postal receipt is obtained. *NB the cost of delivery back to Umbrellaworld is payable by the customer and is non refundable*
If the umbrella is unused and not faulty but you prefer to exchange your unused items you are be able to do so. Request for exchanges must be received within 14 days of receipt of goods and item must be returned to us within 14 days of return authorisation in an unused, saleable condition with all labels intact. Please enclose details of your order and note the product that you wish to receive in it's place. Please note that any exchanges will be shipped to the address details on the original order, if these have changed you must make us aware.
Any price difference will of course be refunded or charged additional by way of your original payment method. Please note carriage costs for the return of goods and cost for the new item to be shipped are payable by the customer.
Beyond the Cooling Off Period;
After 14 days and within 30 days of receipt of the item we are happy to offer an exchange for unwanted goods. These are subject to the above conditions and P&P of the new item is payable by the customer.
Return of unsuitable items after 30 days are discretionary and if eligible would be subject to exchange only. All P&P costs to be paid by by the customer.
Returning a Faulty Item
In the unfortunate event of the item being faulty. Please check your delivery within 48 hours of receipt. If an item is faulty on delivery or develops a fault within 30 days of receipt please notify us immediately. We will arrange to have the item returned to us at our cost. Items must be returned within 14 days of notification of return and either a full refund or replacement will be issued on receipt of the faulty goods.
If your item develops a fault outside the 30 day period but within 6 months of receipt please contact the office to discuss the available options. After 6 months have passed we can deal with each issue on a case by case basis so please do contact the office on 01204 238 300 or email admin@umbrellaworld.co.uk Any items with extended warranty that develop a fault outside the 6 month period will need to contact the manufacturer directly. Please be aware that in these instances proof of purchase may be required to validate the warranty with the manufacturer.
Process for Faulty Umbrella Returns
Please take photos of the damaged area /s to show in as much detail as possible what has occurred. Send these images on email to admin@umbrellaworld.co.uk along with a description of the fault and how it occurred. These images are often then sent to manufacturers Head Office so that any faults can be monitored. They can also be used to establish if the fault is indeed due to a manufacturing issue or if the incident has occurred through general wear and tear / misuse or due to wind damage.
Please note - Manufacturer Faults are covered under the terms and conditions of the warranty. In cases of accidental damage, misuse or general wear and tear the item will be neither refunded or replaced. Please also note that wind damage does not constitute a faulty frame and hence damage due to wind will not be refunded as faulty.
Please ensure you use caution when using your umbrella in the wind. Unless stated that an umbrella has been specifically manufactured and tested it is generally advised not to use your umbrella in windy conditions. As stated within Consumer Law products must be fit for purpose of use, it is therefore advised that umbrellas be fit for use and provide protection from rain but not wind. If you are in doubt as to the suitability of your chosen umbrella for the conditions in which you may choose to use it please do seek advise first - we are happy to help highlight a number of products that have been tested for wind durability as well as rain protection.
*IMPORTANT NOTICE* Parcel and contents must be checked for damage at point of delivery. If the box is visibly damaged on delivery then please ensure you sign for as damaged and notify us immediately.
